GLOBAL SERVICES

Planning and building global or regional services requires a skilful partner that can deliver efficient, compliant, and patient-centric solutions. With over 15 years of boots-on-the-ground experience, PHD Lifescience has a robust knowledge of the Italian, Spanish, and global healthcare ecosystems.

GLOBAL SERVICES

Planning and building global or regional services requires a skilful partner that can deliver efficient, compliant, and patient-centric solutions. With over 15 years of boots-on-the-ground experience, PHD Lifescience has a robust knowledge of the Italian, Spanish, and global healthcare ecosystems.

GLOBAL SERVICE STRATEGIES

Leveraging our extensive patient service provider experience, we support pharmaceutical companies in designing and implementing global service strategies. Thanks to our multidisciplinary team – combining medical, nursing, operations, digital, and service design expertise – our design thinking truly places patients and HCPs at the center of every solution.

Our offering includes:

INSIGHTS AND NEEDS EXPLORATION
Patient, HCPs and stakeholder’s insights discovery, aimed at developing effective launch and positioning strategies.

PATIENT SERVICE DESIGN
Co-design of patient services and data driven strategies with all relevant stakeholders (HCPs, PAGs, countries, etc.). Support in the adoption of patient services across countries and engagement of local stakeholders.

DIGITAL SOLUTIONS DISCOVERY & IMPLEMENTATION
Scouting and selecting the most suitable digital solutions and technology partners, based on defined criteria, to integrate into patient services. Design and implementation of digital touchpoints (e.g., apps, AI-based healthcare agents).

EU PATIENT SUPPORT PROGRAMMES (PSP)

Our Patient Support Programmes are customized to patients’ and therapy’s specific needs, providing best-in-class operational and safety standards. Our PSPs can be set up in one or multiple countries at once, and then scaled up through our network of preferred partners in the Region.

EU PSPs may include one or a combination of these services, based on the clinical and local needs and regulation:

HOME SUPPORT

  • Home therapy
  • Training in self-administering treatment and in device use
  • Drug delivery

MONITORING

  • Blood samples
  • Pharmacokinetic analyses
  • Wearables

Digital adherence tracking tools

FUNCTIONAL SUPPORT

  • Physiotherapy
  • Psychological and nutritional counselling

DECENTRALIZED CLINICAL TRIALS (DCT)

Our competences and assets make us the perfect partner for CROs in the management of your decentralized clinical trials: efficient, compliant, and patient-centred.

DIRECT-TO-PATIENT SERVICES
Delivery of healthcare and other services remotely or at the participants’ home

DIRECT-FROM-PATIENT SERVICES
Remote or home collection and delivery of patient data, biological samples, and other health-related information

CONCIERGE SERVICES
Personalized support by trained operators to trial participants on logistics, activity scheduling, and any other trial-related need

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